Frequently Asked Questions

Answers to frequently asked questions

What is the cost of the prosthesis?

We provide the prothetics services completely free of charge providing the patient has the documents required by the Cabinet of Ministers Resolution No. 321 of 05.04.2012 If the patient has the ability to purchase a prosthesis with a fiscal check for cash, the cost of the prosthesis is calculated individually depending on the type of amputation, age and mobility of the patient.

How do I receive a prothesis free of charge?

According to the Procedure for Provision of Technical Rehabilitation Devices, approved by the Resolution of the Cabinet of Ministers of Ukraine No. 321 dated April 5, 2012, any citizen of Ukraine has the right to free provision of prosthetic and orthopedic devices (prosthetics and orthotics) if he or she has a referral for provision of technical and other rehabilitation devices.

How much time does it take to make a prothesis?

We try to provide patients with a technical rehabilitation device as soon as possible, on average it takes 20-25 working days. In case of a specific amputation, peculiarities of stump healing and ordering certain components, the production time can reach up to 30 working days.

Do you visit patients at home?

We visit the patient’s address at the most convenient time for him or her, having previously recorded it in our visit schedule. You can make an appointment with a specialist here

Can you transport the patient to your center?

Yes, we can bring the patient to our center for measurements, fitting, rehabilitation, and walking training, depending on their wishes. You can call a car for transfer to our center here

Does your center offer rehabilitation?

Based on the evaluation of the need by our prosthetics technicians, a qualified rehabilitation therapist can work with patients in our center, who will tell them how to properly care for the prosthesis, how to take the first steps and how to adapt to the previous rhythm of life.

What is the warranty for prostheses?

The warranty for the provided products is 1 year.

Do you offer a prosthesis repair service?

We repair all the products that we have previously given to our patients if necessary.

Do you make orthopedic shoes?

Yes, we manufacture individual orthopedic footwear according to the wishes of our patients in terms of color and model.

Do you have orthopedic insoles?

We manufacture orthopedic insoles using PEDCAD technology, using a 3-D scanner to measure accurate anthropometric data and visualize all types of disorders.

On what basis are you entitled to perform prosthetics?

Companies that provide prosthetics to people with disabilities must have a qualification protocol from the Ministry of Social Policy of Ukraine. Our center has a protocol No. 21 dated 18.01.2019 for the manufacture, supply, repair and maintenance of technical rehabilitation equipment for a period of 3 years.

How can you surprise us?

We provide a qualitatively new, European service. Our patients do not leave us indifferent, because at every stage of prosthetics we provide an individual approach, taking into account all the wishes of the patient and using high-quality materials and components made in Germany by Teufel, Streifeneder, Ottobock.

Do you have any questions? Leave them to us.